Welcome, welcome, welcome everybody to Top Line Live at Five. My name is Brian Devine here with Top Line. And today, we’re going to do it again. We’re going to talk about Facebook bots. The reason that we’re talking about Facebook bots again today is because I just learned that the tool that we really like to use in order to make our bots the most effective, it got even better. And this is something that’s brand new. There is still kind of what they call Beta. So they’re testing it out but it looks really promising. And what they are doing is they are making it so easy to now connect your Bot campaign through Facebook, through their software and then send all the lead information to your Google spreadsheet.
The reason this is exciting is because normally when we go through this process, we have to use a tool called Zapier in order to connect all of these together and to have a list of all of the leads that are coming through the campaign. We really like our clients to have this list, to be able to go to one place and see, for campaign a, here’s everyone that’s come through, here’s the date that they’ve come in, their email, their phone number, having all of that information in one place. It’s really helpful, especially if you’re following what we would consider best practice protocol for your follow-up so that way you can actually go into that spreadsheet and you can say, okay, this person was called on this day, this person was texted this, so you can go right through and make sure that your entire follow-up protocol is being followed properly.
Now, if you don’t have a follow up protocol, reach out, let me know and I will send you a link to a page that gives you all kinds of information about how to do a fantastic job of following up with all of the new patient leads that come in through your campaigns. Because if you’re not following up properly, then why are you running these campaigns? If you’re just hoping that we’re going to run a campaign and people are going to magically show up in your practice, that’s not how it works. You have to do a little effort. You have to actually follow up with these people because we just interrupted their day, gave him a screaming offer or what we call the holy smokes, and got them to fill out a form. Now, it’s your job to contact them over and over again until they come in.
We have some cool ways of helping you with that and we’d be happy to talk to you about that, but I really want to make sure that you are thinking about not only these bots but how you can now connect them with your Google spreadsheet. So this is just a manager. This is what we like to use. There’s a couple of other, Chatfuel is another good one. That’s the one that we use it. It’s just so easy to use and they have been constantly improving and updating this and that’s why I recommend it. I don’t have any affiliation with them and they don’t pay me to say that they’re great. I just really do. I do think they’re pretty terrific.
Now what you would do is you would simply come down to, I believe it’s right here and settings and then up here where it says integrations, you just click connect Google sheets and that’s it. I see it’s in Beta, which means that it’s not 100 percent proven that this is going to work every single time, but it is darn close and it is pretty darn good and I have a feeling that as they have more and more people like us using it, they are going to get out of Beta pretty quickly because they have so many people using it that they’re going to figure out what’s working, what’s broken and get that done.
Now, we used to use another tool that will do this for us, but the fact that we can now just connect this up is absolutely fan tasks. We’re very excited about that and I just wanted to share that with you, so let me know what questions you have. Let me know how we can support you. And if you are not using Facebook bots yet and you have questions, reach out, let me know, give us a call or just leave a message somewhere here around the video and we will do our best to get back to you with an answer just as soon as possible. So that covers everything for today and I look forward to seeing you next time on Top Line Live at Five. That’s it for me. Bye for now.